Project Scope and Timeline

CRM for Recruitment

TSalesforce/TargetX for Recruitment was implemented in May 2022. This implementation supports existing offices using CRM recruitment and communications tools for email, SMS, phone call tracking, event management, and request for information form functionality.

CRM for Retention

Implementation of Salesforce Student Success Hub is scheduled to go live on January 3, 2023. Staff will initially use CRM for the transparent and holistic sharing of records/notes and scheduling for students to connect with success/support teams. Retention and student success communications will be evaluated in the spring to determine a timeline for a transition to CRM.